Heidi Hietala

Centred on the complexities of digital transformation within the public sector, my research investigates the dynamics of collective ambidexterity in digital service ecosystems. I specialise in examining how various modes of collaboration involving public, private, and third-sector stakeholders foster innovation and efficiency in digital public services. My contributions are particularly significant in the realm of complex systems, such as municipal wastewater data management and digital public service ecosystems. By exploring how different actors in these ecosystems balance innovative and efficiency-driven activities, my work clarifies the mechanisms, antecedents, and outcomes of collective ambidexterity, providing critical insights for effective digital transformation in the public sector context.